Milo Terms of Use

For the playwith.Milo mobile game

Effective from: 10 August 2026 | Version 1.0

Key points

• A Milo account belongs to a parent or legal guardian. The child uses a player profile created under that account.
• A Milo account is required to use Milo, including access to demo content.
• After signing in, some content is available without a paid subscription. Full content requires an active monthly or annual subscription.
• Subscriptions are purchased through the Apple App Store or Google Play and renew automatically until cancelled, under the store terms shown at purchase.
• Deleting a Milo account does not automatically cancel an App Store or Google Play subscription. The subscription must be cancelled separately in the respective store first.
• Purchases, external links, and other adult-only actions may be protected by a parental gate.

1. About these Terms

These Terms of Use (“Terms”) govern the use of the Milo mobile game and related Milo account services. The service provider is Amandex Technologies OÜ, registry code 17186227, Vaikuse tn 10, 71009 Viljandi, Estonia (“Amandex”, “we”).

These Terms apply to the mobile game and its digital content. They do not govern purchases of physical goods from the Milo e-shop, which are subject to separate e-shop terms of sale.

By creating or using a Milo account, allowing a child to use a player profile, using demo content, or purchasing/using a Milo subscription, the adult account holder agrees to these Terms. If you do not agree, do not create or use a Milo account.

These Terms are available in Estonian and English. In case of conflict between language versions, the Estonian version prevails.

Contact: info@amandex.ee

2. Account holder and child user

Milo is designed for children aged 3–8. The app store age rating indicates content suitability and does not entitle a child to independently create an account, accept these Terms, or make purchases.

The Milo account must be created and managed by a parent or legal guardian with legal capacity (“account holder”). Another adult (e.g. a grandparent) may use the account only with the authorization and knowledge of the holder of parental responsibility. The account holder is responsible for the use of the account and for supervising the child’s use of Milo.

The account holder must sign in with their own Google or Apple account. A child must not be expected to create or manage a Milo account.

3. Account creation and sign-in

A Milo account is required to use Milo, including demo content. Sign-in is currently available via Google or Apple. The operation of these sign-in methods depends in part on the respective provider’s services and terms.

The account holder is responsible for keeping their Google/Apple account and the device used for Milo under their control. If you believe your Milo account has been used without authorization, contact us immediately at info@amandex.ee.

For security-sensitive actions, such as account deletion, we may require re-authentication or other reasonable verification.

4. Player profiles

After signing in, the account holder may create one or more player profiles for children. A player profile contains a nickname and a chosen avatar and is used to save game progress.

Please use a nickname instead of the child’s full name and do not enter contact details, school information, an address, or other personal information as the profile name.

A profile name must not be unlawful, threatening, hateful, sexually inappropriate, or intentionally offensive. We may require a profile name to be changed or remove it where necessary to comply with law or protect the service, although profile names are not intended as public social profiles.

5. Demo content and access to the full game

After signing in and creating a player profile, Milo may offer a limited selection of demo content. The scope and selection of demo content may change over time.

An active Milo subscription provides access to the full content offered under the subscription at the time. A subscription provides access to an evolving digital service; it does not give the account holder ownership of the game, individual activities, graphics, sounds, or other content.

Milo currently offers different difficulty levels. As the service evolves, we may change content, activities, difficulty levels, scoring, and presentation, in compliance with mandatory consumer rights and Section 19.

6. Subscriptions

6.1 Monthly and annual subscription

Milo may offer automatically renewing monthly and annual subscriptions. The exact price, currency, billing period, taxes, and other purchase terms are shown in the Apple App Store or Google Play before purchase and form part of the purchase transaction with the respective store.

6.2 Automatic renewal

Unless cancelled, an automatically renewing subscription renews for successive billing periods under the rules of the store from which it was purchased. The store account is charged under the terms shown by Apple or Google.

6.3 Cancellation

The account holder may cancel the subscription at any time in the app store’s subscription management:

• App Store: Settings → [your name] → Subscriptions → Milo → Cancel Subscription;
• Google Play: Menu → Payments & subscriptions → Subscriptions → Milo → Cancel.

Cancellation prevents the next automatic renewal, and access continues until the end of the period already paid for, unless the store status, a refund, a payment failure, or applicable law provides otherwise.

Milo may offer a button or link that opens the respective store’s subscription management, but the cancellation process is controlled by the app store.

6.4 Price changes

The subscription price may change in accordance with app store rules and applicable law. Apple or Google may seek the account holder’s consent for certain price increases or notify them of changes under their own rules and the law. A price change does not apply to a period already paid for.

7. Billing, refunds, and non-conformity

Subscriptions are billed by Apple or Google, not by Amandex directly. Amandex does not process the account holder’s payment card number for in-app subscription payments.

Requests for refunds, withdrawal, or billing corrections for purchases made through an app store must generally be submitted to the store where the purchase was made. Apple and Google apply their own refund processes and terms.

If Milo’s digital content or service does not conform to the contract, the consumer may also bring statutory claims (including bringing the content into conformity, price reduction, or termination) directly against Amandex at info@amandex.ee. These Terms do not limit mandatory statutory refund, withdrawal, conformity, or other consumer rights.

8. Subscription status and access

Milo validates purchases through Apple or Google and stores the subscription status so the app can determine whether full content is available. If a subscription is cancelled but the paid period is still running, full content may remain available until the end of the period. If a subscription expires, becomes invalid, is refunded, or cannot be validated, access to full content may end.

There may be a temporary delay between a store status change and that information reaching or being validated in Milo. We may correct the access status where reliable information from Apple or Google shows the stored status is incorrect.

9. Account deletion and subscription

The account holder can initiate deletion of the Milo account:

• in the app (Settings → Account → Delete account);
• on the web: website
• by email: info@amandex.ee.

When the account is deleted, the Milo account and associated app data are removed as described in the Milo Privacy Policy, and deletion is intended to be final.

Deleting the Milo account does not automatically cancel an Apple App Store or Google Play subscription. Because billing is controlled by the app store, the account holder should cancel an active subscription in the respective store before deleting the Milo account. Otherwise, the store may continue billing until the subscription is cancelled.

If you no longer have access to the app, you can request account deletion as described at website or at info@amandex.ee. We may carry out reasonable identity verification for such requests.

10. Parental gate and adult actions

Milo uses a parental gate before purchases, subscription management, account deletion, opening external links, or other adult-only actions. The parental gate is an additional safeguard and does not replace configuring the device’s or app store’s own parental controls and purchase restrictions, which are the account holder’s responsibility.

11. Privacy

The Milo Privacy Policy explains the processing of personal data, including adult account data, the child’s player profile data, game progress, subscription validation data, service providers, storage locations, retention periods, backups, and deletion. The Privacy Policy is a separate document from these Terms and should be reviewed before creating an account or player profile.

12. Acceptable use

Milo is licensed for personal and family use. It is prohibited to:

• use Milo for any unlawful purpose or in a way that harms children, other users, Amandex, or third parties;
• attempt to circumvent subscriptions, the parental gate, security measures, purchase validation, or other access restrictions;
• interfere with, overload, probe, exploit, or disrupt Milo or its back-end services;
• use automated means to mass-copy or extract substantial parts of the service;
• reverse engineer, decompile, or modify Milo, except to the extent such activity may not be restricted by law; or
• use another person’s account without authorization or knowingly provide false information in a security, support, or deletion request.

13. Intellectual property and license

Milo, including its software, game design, texts, graphics, characters, audio, videos, trademarks, and other content, belongs to Amandex and/or its licensors and is protected by intellectual property law.

Subject to compliance with these Terms and the applicable app store license terms, Amandex grants the account holder a limited, personal, non-exclusive, non-transferable, and revocable right to install Milo on supported devices and use it for personal, non-commercial purposes. No ownership is transferred.

14. Updates, availability, and service changes

We may release updates, fix errors, add or remove activities, and change technical requirements or content structure. Milo is currently available in Estonian and in selected app store regions; supported languages, devices, and countries may change.

We aim to keep the Milo service available but cannot guarantee uninterrupted operation. Temporary interruptions may result from maintenance, internet connectivity, Apple/Google/Firebase outages, device compatibility, security incidents, or other circumstances not reasonably within our control.

If we materially reduce or discontinue the paid service, we will act in accordance with applicable consumer law and the relevant Apple/Google requirements.

15. Account restriction and termination

We may temporarily restrict or suspend use of an account where reasonably necessary due to a serious breach of these Terms, fraud, a security risk, unlawful use, or a legal requirement. Where appropriate and required by law, we will give prior notice or an opportunity to remedy the situation.

The account holder may stop using Milo at any time, cancel the subscription in the respective store, and delete the Milo account. Cancelling the subscription and deleting the account are two separate actions.

16. Educational nature of Milo

Milo is an educational game intended to support play and learning. It does not replace formal education, professional assessment, medical advice, speech therapy, or other professional services. Learning outcomes are individual, and Amandex does not guarantee any specific educational result.

17. Liability and mandatory consumer rights

These Terms do not exclude or limit any rights or remedies that may not be excluded or limited by law, including mandatory consumer rights.

To the extent permitted by applicable law, Amandex is not liable for loss that is not a foreseeable consequence of our breach, for business or economic loss in connection with a service intended for personal/family use, or for failures caused entirely by a third-party service or circumstances beyond our reasonable control. This does not limit liability to the extent the law does not permit such limitation.

18. Third-party services and app store terms

Milo uses third-party services, including Apple, Google/Firebase/Google Cloud, and the Simple Sign-In authentication integration. Use of a Google or Apple account and app store purchases are additionally subject to the respective provider’s terms. The account holder agrees to comply with applicable third-party terms.

For billing, payment, refund, and subscription management matters controlled by the Apple App Store or Google Play, the respective store’s terms and mandatory law apply in addition to these Terms. In case of conflict regarding a store-controlled transaction, the store’s rules apply to the extent required.

19. Changes to these Terms

We may update these Terms if Milo, subscriptions, service providers, or legal requirements change. The current version shows its effective date and version number.

We will notify the account holder of material changes with reasonable advance notice in the app and/or by email before the change takes effect. If the account holder does not agree with a material change, they may stop using Milo, cancel the subscription in the respective store, and delete the account. Changes do not remove mandatory rights that already apply to a completed purchase or a paid period.

20. Additional terms regarding Apple

If Milo is downloaded from the Apple App Store, the following additional terms apply:

• Parties. These Terms are concluded between the account holder and Amandex only, not Apple. Amandex is solely responsible for Milo and its content.
• License scope. The license is granted to use Milo on Apple-branded devices that the account holder owns or controls, as permitted by the App Store Usage Rules (including via Family Sharing where permitted).
• Maintenance and support. Amandex is solely responsible for maintenance and support of Milo. Apple has no obligation to provide any maintenance or support services for Milo.
• Warranty. In the event of any failure of Milo to conform to an applicable warranty, the account holder may notify Apple, and Apple will refund the purchase price of the app (if paid). To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to Milo; any other claims, losses, and costs are the responsibility of Amandex.
• Claims. Amandex, not Apple, is responsible for addressing any claims by the account holder or a third party relating to Milo, including product liability claims, claims that Milo fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy, or similar legislation.
• Intellectual property. In the event of a third-party claim that Milo infringes that party’s intellectual property rights, Amandex, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of the claim.
• Legal compliance. The account holder represents that they are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that they are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms. Upon acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against the account holder as a third-party beneficiary.

21. Final provisions

Severability. If any provision of these Terms proves invalid or unenforceable, the remaining provisions remain in force, and the invalid provision will be replaced with a valid one that comes as close as possible to the purpose of the original.

Assignment. Amandex may assign its rights and obligations under these Terms in connection with a transfer of the business, part of it, or the service, ensuring the account holder’s rights are preserved. The account holder may not assign their rights and obligations without our consent.

Entire agreement. These Terms, together with the Privacy Policy and the store terms shown at purchase, constitute the entire agreement between the parties regarding the use of Milo.

No waiver. If we do not immediately exercise a right, this does not constitute a waiver of that right.

22. Governing law and disputes

These Terms are governed by Estonian law, without depriving the consumer of the mandatory protection afforded by the law of their country of habitual residence.

In case of a complaint, please first contact us at info@amandex.ee so we can try to resolve the matter. The consumer also has the right to use dispute resolution bodies or courts available under applicable law. In Estonia, after seeking a resolution with the trader, a consumer dispute may be submitted to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, www.ttja.ee).

23. Contact

Amandex Technologies OÜ Registry code: 17186227 Address: Vaikuse tn 10, 71009 Viljandi, Estonia Email: info@amandex.ee

Amandex Technologies OÜ | info@amandex.ee